Who this notice covers
This notice applies to personal information collected through the Staywhale marketing website operated by Whale Fusion Sdn Bhd (202201047773 / 1493470-W). It does not replace any separate privacy terms that may apply to a customer's use of the Staywhale platform or related services.
Information we collect
When you request a demo, we collect your name, email address, phone number, and role. You may also choose to provide your company, portfolio size, and a message explaining how we can help. The website may also process basic technical request data needed to deliver and protect the service.
How we use it
We use this information to:
- respond to your enquiry and arrange a discovery session;
- understand your property operation and solution interests;
- manage follow-up, implementation planning, and related records;
- maintain website reliability, prevent misuse, and meet legal obligations.
Storage and service providers
Enquiry records are stored in the website's managed database. We may use hosting, database, and email-notification providers to operate the website and alert authorised Staywhale team members. These providers process information on our behalf for the services they supply.
Retention and disclosure
We retain enquiry information only as long as reasonably necessary for the purposes above, business recordkeeping, and applicable legal requirements. We do not sell website enquiry details. Information may be disclosed where required by law, to protect rights or safety, or to providers supporting the website and enquiry process.
Your choices and questions
You may ask us to review, correct, or delete personal information you submitted, subject to applicable law and legitimate recordkeeping needs. Contact us through the Staywhale enquiry form or WhatsApp and describe the request so we can verify and respond appropriately.